Choose an edition based on your required ITIL processes and asset management needs:
Note: For Professional and Enterprise editions, you also pay based on the number of (nodes) managed . Free Tiers & Add-ons
If you give your MSP or hardware vendor logins to your ServiceDesk Plus instance, they require a license. ManageEngine offers licenses at a discount, but they are not free.
Remember the golden rule: Buy the Professional edition if you have over 100 employees; it will future-proof you for three years. And always, always negotiate node counts on-premises.
capabilities to the help desk features. This allows for tracking hardware and software inventory, though it lacks advanced ITSM modules. Enterprise Edition : The comprehensive ITSM + Projects
: A full ITSM suite that includes everything in Professional plus change, problem, and release management, a service catalog, and project management . Pricing Structure (as of 2026) Pricing varies by deployment method and edition : On-Premises (Start Price) Cloud (Start Price) Standard ~$13 /tech/month ~$16 /tech/month Basic Ticketing Professional ~$27 /tech/month ~$33 /tech/month Ticketing + Assets Enterprise ~$67 /tech/month ~$78 /tech/month Full ITSM Suite
functionality. It includes incident management, self-service portals, a knowledge base, and basic SLAs. Professional Edition IT Asset Management (ITAM)