Cynical: Software
that suddenly go offline or become painfully slow.
Furthermore, cynical software is often built on the premise of planned obsolescence and artificial friction. We see this in "SaaS-ification," where perfectly functional offline tools are moved to the cloud purely to enforce a monthly toll. It’s visible in software that intentionally slows down older hardware to nudge users toward an upgrade. This approach views the user not as a customer to be served, but as an asset to be liquidated. The software is no longer a product you own; it is a service you are permitted to use, provided you continue to provide value to the corporation.
We have a name for software that is buggy: broken. We have a name for software that is malicious: malware. But we have only recently begun to name the most pervasive and psychologically damaging category of all: . cynical software
: Derived from ship design; if one section of the ship (or software) floods, the others remain sealed off so the whole ship doesn't sink.
Cynical software, conversely, is often highly polished and expertly engineered. Its cynicism lies in its intent. It is built on the premise that the easiest path to profit is not to solve a user’s problem, but to exploit a user’s cognitive bias. that suddenly go offline or become painfully slow
: If a system knows it can't fulfill a request (e.g., a required database is down), it should report the failure immediately rather than trying and failing slowly. Alternative Interpretations
We are currently in the era. AI will make it worse. Chat bots that sound human but cannot help you are the next frontier of digital gaslighting. It’s visible in software that intentionally slows down
Cynical software doesn’t have a virus. It doesn’t crash. In fact, it works exactly as intended. The problem is what it intends. Cynical software is built on a foundational belief held by its designers: The user is an obstacle to be manipulated, not a customer to be served.
In this context, being "cynical" isn't about being grumpy; it's about building systems that to happen. Core Philosophy: "Expect the Worst"
Your Wi-Fi drops for two seconds. The streaming app displays: "Hmm, we can't find that page. Did you type the address correctly?" No, you didn't type anything. You clicked a bookmark. The software knows it’s a network error, but it blames you to avoid looking fragile.
Cynical software operates on the belief that everything outside of its own immediate control—and even some things within it—will eventually fail. It refuses to be surprised by:
