If a hard reset doesn't resolve your issues, here are some additional troubleshooting tips:

If you have followed this guide exactly and your headphones still do not respond, the issue may be a hardware failure. Contact Baseus customer support or check your warranty. However, for the vast majority of users facing connectivity glitches or frozen controls, this hard reset guide is the last fix you will ever need.

To summarize, follow this rapid checklist:

: Simultaneously press and hold the Volume + and Volume - buttons.

A: The Bowie H1 uses Bluetooth for PC connection. Ensure your PC has Bluetooth enabled. If you are trying to use them via USB-C cable for audio (wired mode), a hard reset does not affect the wired connection. Check your PC's sound output settings.

A: No. A hard reset clears user settings (EQ presets, paired devices, volume limits). It does not roll back the firmware. If you updated the headphones via the Baseus app, that update remains installed.

: The LED indicator will flash red three times , indicating the reset was successful.

Allows you to customize button gestures, adjust equalizer (EQ) presets, and locate lost headphones. using the Baseus app? How To Factory Reset Baseus Bowie H1