Sometimes, the driver works for the "bridge" but fails to correctly pass the drive's identity. This is rare on modern OS, but a driver reinstallation or update can reset the communication stack.
If you are running an older operating system like Windows 7 and require the network adapter driver:
Once you have the driver file (e.g., UGREEN_CM475_Win7_64bit.exe ), follow these steps: ugreen cm475 driver
The CM475 requires external power for 3.5-inch desktop hard drives. The USB cable alone cannot provide enough power (12V needed). Ensure you have connected the included power adapter. For 2.5-inch laptop drives, no power adapter is needed.
Even without a driver issue, you may encounter problems. Here is a troubleshooting checklist: Sometimes, the driver works for the "bridge" but
Here’s a detailed, practical breakdown.
The CM475 typically uses the chip. You can download the "JMS578 Firmware Update Tool" and driver from Station-Drivers (a reputable community source for hardware drivers). However, this is for experienced users only, as incorrect firmware flashing can brick the adapter. The USB cable alone cannot provide enough power (12V needed)
Once you have the driver file, installation is straightforward. Below are the steps for the two most common operating systems.