The SEPM service may have cached old credentials. Fix: After running the script, manually kill any lingering java.exe or postgres.exe processes, then restart services. Reboot if necessary.

: Broadcom (formerly Symantec) support can provide a copy of the resetpass.bat tool upon request if you open a support ticket. Broadcom TechDocs resetpass.bat

: If the email server is not configured or reachable, you can find the generated temporary password link in the server logs. Set the log level to conf.properties file located in ...\Symantec Endpoint Protection Manager\Tomcat\etc Restart the SEPM service and request a reset email again. stdout-0.log file in the \tomcat\logs

| Method | Complexity | Success Rate | Official Support | |--------|------------|--------------|------------------| | Restore from SEPM disaster recovery backup | Medium | 100% (if backup exists) | Yes | | Uninstall/reinstall SEPM (preserve database) | High | 90% | Yes | | Use symantec_migrate tool with dummy password | Very High | 70% | Partial | | Contact Broadcom Support for remote reset | Low | 100% | Yes (paid) |

The resetpass.bat utility is a lifesaver for locked-out SEP administrators. By following the steps above, you can regain control of your SEP 14 environment in under 15 minutes without data loss or reinstallation.

admin password reset | Endpoint Protection - Broadcom Community

The tool will output a success message similar to:

Open your SEPM console (Web or Java) and log in with: