After analyzing hundreds of service reports and consulting with field technicians, we have identified the top eight causes of scratching noises and damage in Gen2 systems.
Otis Gen2 elevators are frequently installed in high-traffic commercial buildings, hotels, and luxury residential complexes. The "Gen2" experience is defined by a smooth, modern ride and a sleek interior. otis gen2 scratch
If you can provide more context — e.g., “scratch on door stainless” or “scratch fault code 2-1-3” — I can give you a more exact procedure. Otherwise, start with a physical inspection of belts and door tracks, then pull the fault log with an Otis service tool. After analyzing hundreds of service reports and consulting