to function correctly, as it may not be natively supported as a "Plug and Play" Human Interface Device (HID) in older operating systems like Windows 7. Official Source : Drivers are maintained by
Always restart your terminal after the installation finishes to initialize the touch service. Calibration and Troubleshooting
Do not rely on generic “driver updater” tools. They often install incorrect HID drivers that break calibration. Follow this official channel process: proline pos 137 touch drivers
Without the correct driver:
If the touch stops working after the screen sleeps, go to Device Manager, find the USB Root Hubs, and uncheck "Allow the computer to turn off this device to save power." to function correctly, as it may not be
Proline hosts a dedicated SharePoint repository for all-in-one and POS drivers, accessible via the Proline Support Page .
Plug the VGA/DVI cable for video and the USB cable for touch data. They often install incorrect HID drivers that break
These Vendor ID (VID) and Product ID (PID) codes are the fingerprints of your hardware. Copy these codes. You can plug the VID and PID into a search engine or a USB ID database website. This will tell you the exact manufacturer (e.g., Elo Touch Solutions, eGalax, Gunze) of the touch panel.
However, "Proline" is often a brand label. Like many POS terminals, the internal components—specifically the touch controller (the hardware that digitizes your finger press into a signal the computer understands)—can vary between manufacturing batches. One unit might use an Elo Touch controller, while another identical-looking unit might use a Gunze, 3M, or eGalax controller.
💡 Always keep a backup of your driver .exe on a USB thumb drive taped to the side of the terminal. In the event of a system crash, you won't have to search for these files while customers are waiting in line. If you are still having trouble, let me know: What Operating System are you using? (Windows 10, XP, etc.) Is the touch completely dead or just uncalibrated ?