A confirmation screen appears. Navigate to Factory reset (using Volume keys) and press the Power button to confirm.

Use this approach if you are locked out of your device or the screen is unresponsive.

This is the most critical step. Once the reset is complete, you cannot get your files back unless they are saved elsewhere.

If you continue to experience issues after a hard reset, the problem may be hardware-related (e.g., failing battery or motherboard). In that case, contact HONOR customer support or visit an authorized service center with your proof of purchase.

This is the easiest method if you can still access your phone's interface.

Many users confuse a hard reset with a soft reset. Here is a quick distinction for the HONOR X7:

Read the warning and click Erase to confirm.