Share it with fellow Mac-using designers, video editors, and IT pros. Have a specific Adobe error code? Drop it in the comments below (on the original blog platform) – we’ll help you decode it without any legacy tools.
| Your Adobe version | Better tool / method | |-------------------|----------------------| | | Use Adobe Creative Cloud Desktop > Help > Check for Issues, or run Adobe Cleaner Tool to remove and reinstall. | | CS6 or older | ASA is good, but also manually trash com.adobe.<App>.plist from ~/Library/Preferences/ | | Crash on launch | Use Console.app to check crash logs, or launch Adobe app while holding Shift + Option + Command (reset prefs). | Adobe Support Advisor For Mac Download
This is the primary modern replacement for general troubleshooting and crash reporting. Share it with fellow Mac-using designers, video editors,
The modern Creative Cloud app has troubleshooting capabilities built directly into the software. Adobe determined that a separate, standalone diagnostic tool was no longer necessary for the majority of users. Furthermore, the codebase for ASA was based on older frameworks that were not fully compatible with modern macOS security protocols (like Gatekeeper and Notarization). | Your Adobe version | Better tool /
: Only download Adobe diagnostic tools from adobe.com or helpx.adobe.com . Never from third-party forums, CNET, or "alternatives" websites.