Business Communication Lesson Plan - [exclusive]

"Today, we fix this by building a toolkit. Rule #1: Clarity is kindness."

Divide the class into pairs (Sender A, Sender B). Give each pair a envelope with a scenario card. business communication lesson plan

Introduce the concept of The Curse of Knowledge (the sender assumes the receiver has the same context). Reveal the cost of bad communication: According to SHRM, companies lose $62.4 million annually on average due to miscommunication. "Today, we fix this by building a toolkit

Think about the recipient's perspective and needs. participants will be able to:

By the end of this session, participants will be able to: