How To Reset Zesco Prepaid Meter Jun 2026

Q: What precautions should I take before resetting my Zesco prepaid meter? A: Make sure you have your meter's serial number, check your token balance, and understand the reset process.

Zambian social media is full of dangerous "hacks" for resetting meters.

If your meter is rejecting valid tokens, it likely needs a software update. This is done by entering two specific Key Change Tokens (KCT) Purchase electricity to receive your regular units and two 20-digit recode tokens (KCT1 and KCT2). how to reset zesco prepaid meter

If your keypad shows a connection error, it is likely a communication issue between the keypad and the main meter box. Common prepaid error - Distribution - Eskom

| Error Code | Meaning | Reset Method | | :--- | :--- | :--- | | | Under-voltage (grid supply too low) | Do not reset. Call Zesco. | | E-04 | Over-current (you used too many appliances) | Reduce load. Hard reset (Level 2). | | E-10 | Tamper alert (magnetic interference suspected) | Requires Zesco technician. Do NOT reset. | | bL or OFF | Internal breaker open (load limit exceeded) | Enter your last valid token again. | | rEd | Emergency credit activated | No reset needed. Buy token soon. | | 88888 | Firmware crash | Hard reset (Level 2). | Q: What precautions should I take before resetting

This is the most common and effective method for a frozen meter that isn't responding to key presses. It cuts all power to the meter, forcing a full hardware reboot.

Mr. Banda pressed. Beep. Beep. Beep. Beep. If your meter is rejecting valid tokens, it

Enter the first 20-digit token (KCT1) and wait for the meter to accept it (it may display "2nd" or "Success"). Enter the second 20-digit token (KCT2) within 40 seconds of the first.

By following this guide, you should be able to reset your Zesco prepaid meter with ease. If you have any further questions or concerns, don't hesitate to contact Zesco customer support.

Before resetting your Zesco prepaid meter, make sure you: