| Issue | Solution | | :--- | :--- | | | Caps Lock on? Try "Forgot Password." If locked out, contact your internal HR admin (not BancsLink support directly). | | Timesheet is grayed out | Your manager has already approved the period. To change it, ask your manager to "Unlock" the timecard via their approval screen. | | I don't see my W-2 | Usually available by Jan 31. If after Feb 1, check your employer's settings. You may need to consent to electronic delivery under Tax Forms > Consent . | | Mobile app won't load location | For GPS clock-in, go to phone Settings > Apps > BancsLink > Permissions > Enable Location (Allow all the time). | | Paystub shows $0 net pay | Usually due to garnishments, 401k over-contribution, or benefit deductions. Check the "Deductions" section of the stub. |
Once logged in, the Bancslink interface opens into a workspace that is highly customizable. The standard layout generally includes: bancslink user guide
Most BancsLink configurations require MFA. You will either receive a text code, email code, or use an authenticator app (Google Authenticator, Microsoft Authenticator). Pro tip: Check "Remember this device" on your personal computer to avoid daily codes. | Issue | Solution | | :--- | :--- | | | Caps Lock on
