While the Config Tool is the primary interface for system configuration, Genetec utilizes different default credentials across its various components, such as Streamvault appliances or Synergis units. This guide details those defaults and the necessary steps to secure or reset them. Default Credentials by Genetec Component Default Username Default Password Admin (Blank) Server Admin (Web Portal) Admin Set during installation Streamvault Appliance Admin admin Streamvault (Server Admin) genetecfactory Synergis Cloud Link admin softwire How to Change the Config Tool Password
Check Windows Security Event Logs for logon events. Also, check the Security Center Audit Trail (if still intact). Look for unexpected password resets, new user creations, or changes to the Directory configuration. genetec config tool default password
By understanding how the Config Tool truly authenticates, you can avoid the pitfall of searching for a non-existent backdoor password and instead focus on genuine security best practices—protecting not just your VMS, but the people and assets it monitors. While the Config Tool is the primary interface
Because the Admin password is stored in the Directory database, it can be reset by running a specific SQL script: Also, check the Security Center Audit Trail (if
: genetecfactory (not available for workstations) Synergis™ Appliances (e.g., Cloud Link) : Username : admin Password : softwire AutoVu™ SharpV Cameras : Username : admin Password : Genetec Logging on to Security Center through Config Tool
Unlike some consumer devices, Genetec does not publish a single master password for all devices. If the password is lost and not changed from default, use the default above. If changed, you must perform a factory reset (physical button or jumper on the device) to revert to admin / admin .
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