When importing geometry or opening CAD tools, Ansys applications query the server for the disco_level1 (Discovery) license by default before trying other available CAD prep keys.
The logic is simple but effective:
First, confirm your primary license server is working: ansys failover feature discovery level 1 is not available
The most common cause is a discrepancy between the client's configuration and the actual server IP addresses. If the ANSYS client has an old IP address or hostname hardcoded for "Level 1" discovery, it will send requests into the void. Even if the other two servers are healthy, if the client is fixated on a dead server address for its initial handshake, it may throw this discovery error depending on the specific ANSYS version and product being used.
The system displays this message when an application requests the primary Discovery license increment (), but it cannot find that key in your organization's licensing pool. Root Causes of the Error When importing geometry or opening CAD tools, Ansys
This message typically appears during software startup or when attempting to check out a license from a license server. While it sounds critical, it is often a misinterpretation of expected licensing behavior or a sign of a minor configuration issue. This article explains what the message means, why it appears, and how to resolve it.
Click , close SpaceClaim, and restart your Workbench or Fluent session. Method 2: Adjust Settings for DesignModeler Even if the other two servers are healthy,
This is the most direct part of the message. The system is trying to access a specific failover feature at the lowest level of process discovery, but that feature is either disabled, not configured, or blocked by the environment.