: Rapidly press the button on the case three times .
Are you experiencing a specific , like one earbud not charging, or was the reset just for a pairing problem ?
If the reset doesn't seem to take, remove the earbuds from the case and leave them on a table for 10 minutes to drain any remaining capacitor charge. Then place them back in the case, close the lid, and charge the case for 10 minutes. How to Hard Reset EDIFIER NeoBuds Pro
Before diving into the button combinations, it is important to understand what a "hard reset" (or factory reset) actually does versus a "soft reset."
Once the light pattern finishes, the pairing records are cleared, and the earbuds will automatically enter a new pairing state. Resetting via the Edifier Connect App : Rapidly press the button on the case three times
This is the quickest way to reset the earbuds without needing your phone. Place both earbuds inside the charging case. case lid open Locate the round button on the front or inside of the case. Triple-click (press 3 times quickly) the button.
from your phone's Bluetooth settings before attempting to reconnect them as a new device or adjust the noise cancellation levels after you've re-paired them? Then place them back in the case, close
If the reset doesn’t help, try cleaning the charging pins inside the case with a dry cotton swab, or contact Edifier support for further assistance.
Go to your phone’s Bluetooth settings, find , and select Forget or Unpair . This prevents auto-reconnection during the reset.
If your earbuds are still connected to your phone but acting up, you can perform a factory reset through the official Edifier Connect App .
Perform the triple-click manual reset to re-sync the left and right buds.