How To Factory Reset Safaricom Neon Ray Pro Jun 2026

: Use the Volume keys to scroll down and highlight Wipe data/factory reset .

This method will also remove your Google account lock (FRP - Factory Reset Protection). However, after the reset, the next owner will need your original Google account password to use the phone (this is an anti-theft feature).

Press the Power button to confirm. The reset will begin immediately.

This is the standard method used when you have full access to the phone’s settings. You would use this method if your phone is working but running slow, or if you are selling it. How to Factory Reset SAFARICOM Neon Ray Pro

Open the main menu by pressing the center OK button on the home screen.

Enter your phone’s lock code (default is usually 0000 or 1234 ).

Since the Safaricom Neon Ray Pro runs on Android, it utilizes Factory Reset Protection (FRP). This is a security feature designed to prevent thieves from resetting and using a stolen phone. : Use the Volume keys to scroll down

: Press and hold the Volume Up and Power buttons simultaneously for a few seconds.

Boot into Recovery Mode. This requires a specific button combination:

This guide will walk you through three different methods to reset your device, from the simplest software method to the emergency hardware key method for when your phone is locked. Press the Power button to confirm

If you have lost your phone or cannot physically access it, you can reset it remotely if it is linked to a Google account and has an active internet connection. Visit the Google Find My Device website on another device.

You may see a few options here:

Use the Volume Down key to navigate to Wipe data/factory reset .